CutCouture

At CutCouture, we place your satisfaction at the very heart of everything we do. We fully understand that purchasing products online can sometimes present challenges, and that you may find an item doesn’t meet your expectations or needs once you receive it. That’s why we have developed a clear and customer-friendly refund and returns policy designed to make the process as easy and hassle-free as possible for you. From the moment your order arrives, you have up to 30 calendar days to decide if the product is right for you and to initiate a return if necessary. To ensure the return is accepted and processed efficiently, all items must be returned in their original, unused condition, with all original packaging, labels, accessories, and documentation intact. This is important because it guarantees the product’s resale quality and complies with hygiene and safety standards. Please be aware that certain categories of products, such as personalized or custom-made items, downloadable digital products, or any items that for health and safety reasons cannot be resold, are not eligible for return or refund. If you wish to return an item, please contact our dedicated Customer Support team by emailing support@cut-couture.biz, including your order number and a detailed explanation of the reason for your return. Our friendly support representatives will provide you with detailed instructions on how to prepare your package for return, including the correct shipping address and any paperwork required. After we receive your returned package, our quality control team will conduct a thorough inspection to verify that the product meets all the return criteria. If everything is in order, we will approve your refund, which will be credited back to the original payment method you used at checkout. Typically, refunds are processed within 7 to 10 business days after the item has been received and inspected, although actual times may vary depending on your bank or payment provider. Please note that the original shipping fees you paid when ordering are non-refundable, and if you used a promotional discount code, the refunded amount may be adjusted accordingly. For customers who placed orders from outside our primary shipping regions, please be aware that international returns are the responsibility of the customer. This includes paying for return shipping costs, as well as any customs duties, taxes, or import fees that may apply when sending the product back to us. To avoid complications, we highly recommend using a reputable shipping carrier with tracking and insurance options so that your return package is protected in case of loss or damage during transit. It’s important to understand that customs fees or import taxes paid at the time of purchase are usually non-refundable and imposed by your country’s customs authority, which is outside our control. Should you want to exchange an item for a different size, color, or variant, we ask that you follow the normal return process to send back the original product first, and then place a new order separately for the replacement item. This helps us process your request efficiently and maintain accurate inventory levels. If you have any doubts, concerns, or require additional assistance related to our refund, returns, or shipping policies, please do not hesitate to reach out to our customer service team via email at support@cut-couture.biz . We are here to support you every step of the way and to ensure that your shopping experience with CutCouture is as smooth, transparent, and satisfying as possible. Thank you for trusting us with your purchase, and we look forward to serving you again soon.